FAQs

Our pricing model is bespoke to each customer and is based on your requirements eg: number of users, volume of patients, integration and ongoing support package.

Our team will work with you to understand your organisation and needs, then build a suitable pricing structure and ROI model.

Our database has taken four years to build and refine and has been built by our expert clinical team to ensure that it covers the whole UK in all the clinical parameters that are important to allow effective clinical signposting. The data has been researched and curated by hand by our expert clinicians and is kept up to date in the same manner to ensure our data is as accurate as possible.

We do not perform mass scraping of websites to collect data.

Daily.

We don’t use AI at present but we do have plans to integrate AI into our platform as it develops over time and in response to customer feedback.

The information completed by the patient on the clinical form is to capture a large amount of information that clinicians use to be able to effectively plan the physical assessment so once an experienced clinician has read the information they should have a good idea what the patients issue may be.

It is important to note here though that while our aim is to ensure we get a diagnosis as quick as possible for the patient – our software has been designed so that clinicians can use up to date clinical information to allow effective sign posting. For instance – if a patient plays football and suffers a twisting / valgus injury to the knee associated with popping, swelling and severe pain and discomfort – which eases fairly quickly and then leaves them with an unstable knee – we will not (digitally) be able to predict the exact anatomical structure which is injured but will be able to say with certainty that, that patient should seek a clinical opinion for someone experienced in soft tissue knee injuries – whether that be a physiotherapist, Sports Medicine Consultant or Soft Tissue Knee Surgeon.

Patient Forms

• GDPR Compliance: “Our patient forms are designed with GDPR compliance at their core, ensuring that personal data is processed lawfully, fairly, and transparently.”
• Data Encryption: “We use end-to-end encryption to protect patient data, ensuring that information is secure from the point of entry to storage.”
• User Consent: “Our system is built to obtain explicit consent from users, in line with GDPR Article 7, ensuring patients have control over their personal data.”

Platform

• Cybersecurity Standards: “Our platform is built to the highest cybersecurity standards, including ISO 27001 certification, Cyber Essentials Plus to protect against data breaches and cyber threats.”
• Data Anonymisation and Pseudonymisation: “We implement data anonymisation and pseudonymisation techniques to enhance privacy and security, exceeding GDPR requirements.”
• Regular Security Audits: “We conduct regular security audits and penetration testing to identify and mitigate vulnerabilities, maintaining the integrity of our platform.”

Database

• Access Control: “Our database is designed with stringent access controls, ensuring only authorised personnel can access patient information, in compliance with GDPR Article 32.”
• Data Integrity and Confidentiality: “We ensure data integrity and confidentiality through advanced encryption techniques and secure data storage solutions.”
• Data Backup and Recovery: “Our robust data backup and recovery protocols guarantee data availability and resilience against data loss incidents.”

Yes.

Integration Capabilities:
Our software is designed with flexibility in mind, catering to the diverse IT ecosystems of our clients.

Although we do not offer an open API out of the box, our team specialises in creating custom integrations for systems that provide API endpoints. This ensures that our software can seamlessly communicate with your existing systems, enhancing operational efficiency and data coherence across your IT infrastructure.

Custom Authentication and Single Sign-On (SSO):
We understand the importance of secure and streamlined user access. Our software can be integrated with external authentication providers, enabling Single Sign-On (SSO) capabilities. This approach not only simplifies the login process for users but also adheres to high security standards, ensuring a safe and user-friendly experience.

Bespoke Solutions:
Recognising that each organisation has unique requirements, our consultancy services are at the heart of our integration process. We collaborate closely with our clients to understand their specific needs, developing tailored solutions that align with their business objectives. Whether it’s adapting our software to integrate with your systems or creating bespoke functionalities, our dedicated team is committed to providing the right solutions for your business.