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Frequently Asked Questions

Need more information about our free, award winning service? We’ve answered the most commonly asked questions below, including the clinicians we recommend, how quick it is to complete our clinical assessment form, and whether we can help with specific issues such as nerve pain or children’s injuries.

Cost

How much does ecovery cost?
If you complete our online assessment form, we will email you our clinical impression and details of three appropriate local private specialists who are experts in the issue we think you have. We may also advise you to try physiotherapy first and we’ll give you tips to find an excellent physiotherapist. That service is completely free. Should you progress to appointments, investigations and treatments with a specialist, you’ll agree all costs with your private medical insurers (if you have one) and your chosen private specialist. We are not involved in that part of your recovery journey.

Will my insurance cover the cost?
You’ll need to check with your private medical insurer or, if your workplace provides healthcare, ask your employers.

Will I be able to afford private consultant care?
Self-pay costs can vary considerably according to the treatment(s) you need but various private healthcare companies offer interest free loans to help pay for the cost of appointments, investigations, and treatments.

Private Healthcare
find best clinicians

Are the specialists you recommend covered under my policy?
We have mapped the entire private healthcare network in the UK so we are providing a bespoke, impartial recommendation to you after taking a researched and informed overview of the local specialists in your area – wherever you live in the UK. You can then talk this through with your insurer and see who you would like to see.

Will I be charged if your advice is that I don’t need to see a specialist?
Absolutely not, and you never will be. And you are most welcome to come back to us with other issues.

Are there any hidden extras I need to be aware of?
No. Think of us as your free clinical information service – we’re here to help you by checking your case through and offering appropriate clinical advice on next steps.

How is this service free?
We are working with companies who produce products and services for a wide variety of injuries and issues – so once we’ve provided you with our free advice we may also include details of specific products or services that may help the injury we think you have – this is how we can keep the service free for you.

Specialists

What criteria do you use to choose the specialists you recommend?
Our criteria include details of reputation, research, length of time working as a specialist, specialties, sub-specialties and more. This ensures our recommendations are for some of the best private specialists in the UK.

Do I contact the specialist or do they contact me?
Once we have processed your submitted clinical information we will let you know the type of specialist we feel you should see. We will also give you information of three local appropriate specialists for the issue we suspect you have. Once we have provided the recommendations we are no longer actively involved in your recovery journey.

How long will it take for me to see a specialist?
Most private specialists have weekly clinics but this can vary considerably. If you find your wait is longer than you would like, and barring circumstances such as clinician holiday, let us know, we can then suggest alternatives.

Private knee surgeon
A photo showing what happens after we refer you to clinicians

What if I don’t want to see the private specialist you’re recommending?
You’re under no obligation to see the specialists we recommend, although our selections are based on them being highly experienced in your area of need. We have no commercial ties with the specialists we recommend, so you can be sure our opinion is genuine and impartial and that who we recommend is who we would want to be treated by.

If I want to change location and preferences can I do so?
Absolutely, our goal is to find the right specialists for you. Simply email info@ecovery.co.uk to let us know what your new requirements are.

What if I’m not happy with the service you or the private specialist provide?
We’ve built ecovery so that we can provide a positive healthcare journey and to solve existing problems many people find with accessing private healthcare treatment. We have no commercial ties with the specialists and so you can be rest assured that who we suggest is based on extensive research and our clinical experience. If you aren’t happy with any element of our service, or that provided by your specialist please let us know by emailing info@ecovery.co.uk.

Form

How much time does it take to fill in the clinical assessment form?
It takes between 5-15 minutes to complete our online form. The more information you can provide in your answers, the better placed we’ll be to work out appropriate next steps for you. Each answer you provide allows us to build a complete and detailed clinical picture which then allows us to find the correct local specialists for you, even for complex issues.

Why can’t I send you the paperwork I’ve had so far?
There’s a section at the end of our online form where you can provide other information that could help us; that’s the place to mention any other relevant information that hasn’t already been covered.

Am I allowed to complete the form on behalf of someone else?
Yes in the context of helping that person with completion of the form. If they are over 13, we will need their consent to share information with you and anyone who treats them. They can provide this on the form in the consent section.

ankle injury
Consultants Leeds

What if I don’t understand a question on the form?
Please answer as best you can and if the question is not applicable to you, say so. You can also email info@ecovery.co.uk if you are unsure.

What if you don’t understand my answers on the form?
If we don’t understand something, we’ll call you to find out more.

How can I be sure a clinician is screening my form, not a robot, AI or chatbot?
Only experienced senior clinicians will ever screen your case. We’ll email you our names and qualifications so you know we are real.

What happens after I’ve submitted my form?
Within 24 hours, we’ll contact you with a full list of the private specialist details you need and the reasons for our recommendation. You can then decide what you want to do next.

What if you can’t help?
If any clinical issue is outside of our scope of practice, we’ll let you know straightaway. We’ll also try and give you some straightforward advice on what your next steps should be.

About the service

Is the ecovery service for me?
Our free service covers any sort of problems with joints, muscles, tendons or nerves. We make an initial assessment and advise you on three local specialists in your particular area of need. You then have all the information you need to start your recovery.

Do you provide a clinical screening service for children?
We can help with children’s injuries, usually over the age of 13. If you are over 13, we will need your consent to share information with your parents or guardians and anyone who treats you, this can be provided on the form.

I have pains in lots of joints, is this service for me?
Many conditions can cause multiple joint pain. Symptoms that vary and move from joint to joint can often be treated and controlled. Our online form has been built to capture these important clinical details and this, combined with our experienced clinicians giving you their clinical opinion means we’re well placed to help you.

Referred pain painful joints wide area physiotherapist sports medicine consultant sports injury
Consultant search

I have symptoms like pins and needles and shooting pains in my legs or arms – is this service for me?
Yes – there are lots of structural issues and conditions which can cause referred pain or radiculopathy pain (pain that extends over a wide area). There are some conditions (albeit rare) that may require more urgent attention where we will likely suggest an urgent review by your GP or Accident and Emergency.

Can I phone you?
We provide an email up to the point when you submit your online form. After that, we’ll contact you if there’s something we are unsure about.

How will you protect my data?
While building our service we have sought the opinions from various experts so we can ensure we protect your data. Our service has been built to fully comply with all Data Protection Laws and GDPR.

Do I have to be seen by a GP to use your service?
No. We’re also here to help GP’s and other healthcare professionals by providing a free service for their private patients so you can have easy access and information as to the most appropriate specialists to help with your recovery – based on sound clinical reasoning and extensive research.

How many times can I use your service?
As many times as you wish.

Our Patients Say...

Rich

“Excellent feedback – detailed, free and fast. It saved me a trip to my GP! It would have been helpful to have a little more help finding a physio locally (consultants are identified, but not regular physio clinics). And the form was quite lengthy, with some repetition across questions, but I appreciate that this was…

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Sue

“I have found your service extremely helpful by providing information on the availability of those in the know.”

Read More

Ricky

“Thank you for your very rapid response and considered opinion, this has been very helpful.”

Read More

Constance

“I found it a very helpful service and it helped me a great deal in finding the right consultant for my problem.”

Read More

Andy

“Getting the right referral is an important part of anyone’s recovery and it’s where it all begins so seeing the right person is crucial.”

Read More

Lucy

“ecovery has given me the opportunity to access specialists I just wouldn’t have known about otherwise and with that it has given me hope I will get my hip pain solved.”

Read More

Linda

“Very helpful service with no obligations or strings attached.”

Read More

Shirley

“The service is simple to use, the questions allow you to give a thorough explanation of your problem and you receive a prompt reply that clearly states how to take your case forward.”

Read More

Bill

“I must congratulate you on such an excellent service that you provide for free. I found your website on the internet whilst I was Iooking for a specialist to treat my shoulder injury. I have suffered with a shoulder problem for a number of years and I’ve tried various routes to sort out the problem,…

Read More

Sarah

“Elegantly simple to use website, super speedy response – I would definitely recommend ecovery! And I will be recommending you to anyone I come across who needs help!”

Read More

Rich

“Excellent feedback – detailed, free and fast. It saved me a trip to my GP! It would have been helpful to have a little more help finding a physio locally (consultants are identified, but not regular physio clinics). And the form was quite lengthy, with some repetition across questions, but I appreciate that this was…

Read More

Sue

“I have found your service extremely helpful by providing information on the availability of those in the know.”

Read More

Ricky

“Thank you for your very rapid response and considered opinion, this has been very helpful.”

Read More

Constance

“I found it a very helpful service and it helped me a great deal in finding the right consultant for my problem.”

Read More

Andy

“Getting the right referral is an important part of anyone’s recovery and it’s where it all begins so seeing the right person is crucial.”

Read More

Lucy

“ecovery has given me the opportunity to access specialists I just wouldn’t have known about otherwise and with that it has given me hope I will get my hip pain solved.”

Read More

Linda

“Very helpful service with no obligations or strings attached.”

Read More

Shirley

“The service is simple to use, the questions allow you to give a thorough explanation of your problem and you receive a prompt reply that clearly states how to take your case forward.”

Read More

Bill

“I must congratulate you on such an excellent service that you provide for free. I found your website on the internet whilst I was Iooking for a specialist to treat my shoulder injury. I have suffered with a shoulder problem for a number of years and I’ve tried various routes to sort out the problem,…

Read More

Sarah

“Elegantly simple to use website, super speedy response – I would definitely recommend ecovery! And I will be recommending you to anyone I come across who needs help!”

Read More
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