clinical triage platform for improving
Innovative software for organisations to connect patients with the right clinician, first time.
- Faster, more accurate clinical signposting
- Digital, data led SaaS solution
- Automated workflows
- Value based care
- Saves time, money and resources for medical insurer’s and private hospitals
- Built for your clinicians, by our clinicians
Designed and Built By Experts
ecovery is a team of surgeons, doctors, physiotherapists and business leaders with over 90 years healthcare experience, focussed on simplifying and improving the patient healthcare journey.
Current Healthcare Problems?
Incorrect referrals
16% of referrals are to incorrect clinician (GMC)
Signposting
80% of patients can’t find the correct provider (Opinium)
Choice
86% of patients can’t find the right clinician (Medbelle)
Wait
7m+ on NHS waiting lists (NHS)
MSK
18m people each year with an MSK issue
Our Solution
Clinician database
350,000+ data points
Clinical Specialties
19
Clinical Sub-Specialties
30
Conditions
790+ conditions
Triage capacity
300%+ increase
- Customer satisfaction: NPS +84
- Efficiency: 5-15 mins completion (by patient)
- Time: 5-10 mins triage (by clinician)
- Providers: 100% of Private Hospital Groups
- Search: 55 milliseconds per search
- Money: £240 per incorrect appt saved
- Speed: 2 weeks+ quicker resolution
- Access: 24 hr access to digital form
Our 3 Point System
point 1
Clinical Form
- Embedded, white label integrated form
- 24 hr access
- 5-15 mins to complete (by patient)
- Clinically curated MSK questions
- Joint specific special questions
- Red flags and masqueraders
- Rheumatology risk factors
- Upload files and reports
- First hand patient account
- Automated, secure PDF copy emailed to patient
- GDPR compliant
- Data encryption
point 2
CRM Software
- Allows effective case management at scale
- 5-10 mins to triage each patient
- Reports suite
- Audit trail
- Assign cases
- Remote working
- Automation of reports, feedback and responses
- Access levels
- Allows integration with existing services
- Seamless user experience
point 3
UK Wide Database
- Unique UK wide specialist database
- Powerful search functionality (sub-specialty, location, provider and more)
- Condition specific search
- Complex cases (young adult, revision, paediatrics, trauma etc)
- 19 Clinical Specialities
- Indexed for wide range of clinical scenarios
- Curated and built by clinical specialists
- Updated daily
- No web scraping
- Covers all private hospital providers
- Covers all clinicians in private sector in the UK*
*In the specialities covered.
Improve the workflow for your clinicians
- Faster clinical signposting
- Automated workflows
- Secure integrations
- Value based care
- Reduced administration
6 Simple Steps
- Patient completes clinical form for 1st hand account of clinical issue
- Patient data is fed into the CRM
- Your clinician uses CRM to review patient data
- Clinician accesses UK wide database through the CRM
- Clinician reviews case and chooses appropriate clinical pathway using powerful search function within CRM – based on patient requirements
- Automated response form emailed to patient with appropriate information
Improve The Journey For Your Customers
- Faster clinical resolution
- Less incorrect appointments
- Signpost across wide range of services
- Integrate into existing service lines
- Direct patients towards your digital assets
- Keep your clinicians in the loop
Testimonials
Don’t just take our word for it… read what patients are saying about our technology
Simple to use, the questions allow you to give a thorough explanation of your problem and you receive a prompt reply that clearly states how to take your case forward.
Shirley
Getting the right referral is an important part of anyone’s recovery and it’s where it all begins, so seeing the right person is crucial.
Andy
ecovery helped by advising me not just about a shoulder specialist, but a specialist in labral tears. Even better, he treats rugby players so knew exactly how to help.
Barney
I have used your service, and it works perfectly. My shoulder is now fully sorted after the surgery recommended and completed by the surgeon.
Bill
It helped me a great deal in finding the right consultant for my specific problem.
Constance
You gave me the opportunity to access specialists I just wouldn’t have known about otherwise and the specialist helped get my hip pain solved.
Lucy
I have found your service extremely helpful by providing information on the availability of those in the know.
Within 24 hours of submitting my form I had been clinically screened and sent through details of local sports medicine consultants at nearby clinics. Within six weeks of my initial appointment my ankle pain had ceased, and I was back to gentle exercise.
Thank you so very much for this! I am so grateful for all the time and care taken. I really do appreciate it. This is a wonderful service.
Thank you for your very rapid response and considered opinion – this has been very helpful.
It’s very humbling to be on the receiving end of such impressive and responsive healthcare. I can’t say how grateful I am for your support and signposting.
Thought I would just update you on my shoulder. On your recommendation list, I saw one of the specialists who diagnosed a frozen shoulder. Following an MRI scan he confirmed the issue and felt that due to the severity of the condition I should have a hydro dilatation procedure. This was carried out last Monday and has resulted in a marked improvement as the week progressed. I’ve been doing exercise since and have now booked for some physiotherapy. It looks like I am on the way to recovery and would like to thank you for your involvement and guidance which was much appreciated.
Elegantly simple to use technology, super speedy response. I would definitely recommend this service and I will be recommending to anyone else I know who needs help.
I had my first appointment with one of the clinicians you recommended yesterday and it went brilliantly. She made me feel really comfortable with what I needed to do and now I’m dressing free which is fabulous news. Thanks for your help with this.
Revolutionising the patient journey, to find the right clinician first time.
Who We Work With
We are very proud to work with the following organisations
