Get more patients to the right clinician, first time
ecovery is a clinical triage platform built for private health insurers, hospital groups and rehabilitation providers to reduce incorrect referrals, streamline patient flow, and ensure accurate signposting across various clinical service lines.
Built on AWS and aligned with ISO 27001 and the AWS Foundational Technical Review (FTR), ecovery provides a secure, scalable solution for organisations looking to modernise clinical triage, reduce administrative burden and improve the customer experience.
Get more patients to the right clinician, first time
Built on AWS and aligned with ISO 27001 and the AWS Foundational Technical Review (FTR), ecovery provides a secure, scalable solution for organisations looking to modernise clinical triage, reduce administrative burden and improve the customer experience.
Designed and Built By Experts
ecovery is a team of surgeons, doctors, physiotherapists and business leaders with over 90 years healthcare experience, focussed on simplifying and improving the patient healthcare journey.
The Problem We Solve
In private healthcare, around 20% of referrals are sent to the wrong clinician or service, and 86% of patients struggle to find the right clinician.
This leads to:
- Delays in care
- Wasted appointments
- Repeated referrals
- Increased cost
- Poor patient experience
Traditional clinical systems are not designed to reliably signpost patients across multi-disciplinary pathways.
ecovery fills that gap.
Clinical Triage Platform
Improve the workflow for your clinicians:
- Faster clinical signposting
- Automated workflows
- Secure integrations
- Value based care
- Reduced administration
Improve the journey for your customers:
- Faster clinical resolution
- Less incorrect appointments
- Signpost across wide range of services
- Integrate into existing service lines
- Direct patients towards your digital assets
- Keep your clinicians in the loop
Powered By Our Clinical Graph™
19 clinical disciplines and over 500,000 relational datapoints
At the core of the platform is the ecovery Clinical Graph™ – a structured relational model connecting symptoms, conditions, clinical expertise, and pathways across 19 clinical disciplines.
It contains over 500,000 relational datapoints, and has been developed and validated by surgeons, doctors, physiotherapists, and clinical governance specialists over four years.
It is this clinical intelligence layer that is vital for efficient signposting at scale.
Enterprise built – AI ready
ecovery is part of the NVIDIA Inception Program, supporting our roadmap to introduce:
- Triage summarisation
- Workflow optimisation
- Pattern recognition
- Predictive routing
- LLM-assisted clinical insights (clinician-in-the-loop)
While clinicians will always remain in the loop, ecovery is architected for the next generation of safe, validated clinical intelligence.
Built on AWS for security, scale, and performance
- ISO 27001 certified
- CIS AWS Foundations Benchmark v1.4 aligned
- AWS FTR validated
Who We Support
- Private medical insurers
- Private hospital groups
- MSK & physiotherapy providers
- Rehabilitation and occupational health networks
- Digital health & virtual care teams
Ready To Explore?
ecovery is available through AWS Marketplace and supported by Westcon-Comstor for procurement and onboarding.